Terms & Conditions

Welcome to PixelPanda. These Terms & Conditions explain the basic rules for using our website and services.

PixelPanda provides website design and development, mobile app development, custom software solutions, AI automation, SEO, AEO, GEO, digital marketing, and related IT services.

By using our website or engaging our services, you agree to these terms.

We provide digital solutions based on the requirements agreed upon with each client.

The services, deliverables, project timeline, and pricing will be confirmed through a quotation, proposal, or written agreement before work begins.

Any additional requirements outside the agreed scope may involve additional costs and time. We will discuss these with you before proceeding.

To help us complete projects smoothly, clients are expected to provide the required content, information, approvals, and access in a timely manner.

Delays in receiving these items may affect the project timeline.

Clients are responsible for ensuring that the materials they provide are accurate and that they have permission to use them.

Payments will be made according to the quotation, proposal, or agreement accepted by the client.

Work may begin once the agreed initial payment and required project information have been received.

Please refer to our Payment Terms page for further details.

We aim to deliver work according to the agreed requirements.

If you request changes or additional features beyond the original scope, we will discuss any additional cost or timeline impact before proceeding.

Once the agreed project fees have been paid in full, ownership or usage rights for the custom deliverables will be transferred according to the applicable project agreement.

Third-party software, plugins, fonts, stock images, and licensed tools remain subject to their respective licence terms.

PixelPanda retains ownership of its existing tools, reusable code, frameworks, and working methods.

We follow recognised practices to improve website quality, search visibility, content discoverability, and digital performance.

However, search rankings, website traffic, leads, sales, advertising performance, and visibility in AI-generated answers depend on several factors outside our control.

We therefore do not guarantee specific rankings, leads, sales, or placement on search engines or AI platforms.

Our projects may use third-party platforms such as hosting providers, domain registrars, payment gateways, analytics tools, and software services.

These services are subject to their own terms, availability, pricing, and policies.

Any third-party costs included in or excluded from our services will be clarified in the relevant proposal.

We respect the confidentiality of client information shared during a project and take reasonable steps to protect it.

Clients are also expected to keep confidential information, credentials, and non-public project details secure.

Visitors must use our website lawfully and must not attempt to disrupt its operation, gain unauthorised access, or misuse its content.

We will make reasonable efforts to deliver our services professionally and according to the agreed scope.

We are not responsible for issues caused by third-party platforms, external service interruptions, or circumstances beyond our reasonable control.

Nothing in these terms excludes any rights or liabilities that cannot legally be excluded under applicable law.

We may update these terms when necessary. The latest version will be published on this page.

If you have questions about these terms, please contact PixelPanda through the contact details provided on our website.